Terms And Conditions
The General terms and Conditions of Sale of Saati Advanced Chemicals, LLC, available on SAATI website, will apply to the sale of products referred to in this document
Shipping
Shipping Delay Updates
Ikonart Stencil works hard to ensure a seamless delivery process, however occasionally we experience delays that are beyond our control. On the rare occasion that shipping is delayed we will ship all orders as soon as shipping resumes in the order they are received. Please see the map above for estimated delivery times after your order has shipped. We apologize for this inconvenience and thank you for your patience.
Shipping to the United States
We offer $8 flat rate UPS Ground shipping for all orders under $150 and free UPS Ground shipping for all orders over $150 within the contiguous United States (unless otherwise noted). Expedited shipping is available and cost will be calculated at the time of checkout based on weight and dimensions (see note below for more info). Note: Your order total must be $150 after all discounts have been applied in order to qualify for our free shipping offer.
Please see the map above for estimated transit times for UPS Ground. The shipping time frame is based on when the order is shipped. Please allow an additional 2-4 days for us to receive, enter and process your order. During busy times or holidays, it may take longer to process your order. We are open M-F 8am-4pm CST. Orders placed after 2pm CST on Friday will be entered into our system the following Monday.
We do not offer free shipping to Alaska or Hawaii. Shipping rates will be calculated at the time of checkout based on weight and dimensions.
Expedited Shipping
We offer overnight shipping and 2-day shipping through UPS for a charge. Shipping rates are calculated based on weight and dimensions at the time of checkout. Please note that the shipping time frame is based on when the order is shipped. We are open M-F 9am-5pm CST. We do our best to ship all expedited orders that are received before 3pm CST the same day they are placed (some exceptions may apply). Orders for expedited shipping that are placed after 3pm CST on Friday will be entered into our system and ship the following Monday (some exceptions may apply).
Tracking Information
You will receive an email with tracking information when your order ships. The tracking information email will come from no-reply@ikonics.com and the subject line will include "SAC Shipment Confirmation" Check your spam folder or junk folder if you haven't received the tracking email within one business day of placing your order.
Shipping to Canada
We recommend ordering from one of our Canadian distributors. If you choose to order directly from our website, you will be responsible for all shipping costs, international duty fees, import fees and taxes.
Shipping Internationally
Please see our Where To Buy page for distributors outside of the United States.
If there is not a distributor in your area, we can ship to virtually any address in the world. Please contact us for shipping options and pricing outside the USA and Canada. Please note there are restrictions on some products, and some products cannot be shipped to international destinations.
Transfer of Title
See full TERMS AND CONDITIONS available on SAATI website.
Claims for Loss or Damage in Transit
See full TERMS AND CONDITIONS available on SAATI website.
Returns
Limited Warranty
See full TERMS AND CONDITIONS available on SAATI website.
Returns Policy
See full TERMS AND CONDITIONS available on SAATI website.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Warranty Claim Contact
To contact us for your RMA number, or if you have any other questions, please email our help desk at info@ikonartstencil.com.