Shipping to the United States
We offer free UPS Ground shipping for all orders over $70 within the contiguous United States (unless otherwise noted). Shipping rates will be calculated at checkout for orders under $70. Expedited shipping is available and cost will be calculated at the time of checkout based on weight and dimensions (see note below for more info). Note: Your order total must be $70 after all discounts have been applied in order to qualify for our free shipping offer.
Please see the map above for estimated transit times for UPS Ground. The shipping time frame is based on when the order is entered into our system. We are open M-F 9am-5pm CST. Orders placed before 2pm CST will usually ship the same day. Orders placed after 2pm CST will usually ship the following business day. Orders placed after 2pm CST on Friday will be entered into our system the following Monday.
We do not offer free shipping to Alaska or Hawaii. Shipping rates will be calculated at the time of checkout based on weight and dimensions.
We offer overnight shipping and 2-day shipping through UPS for a charge. Shipping rates are calculated based on weight and dimensions at the time of checkout. Please note that the shipping time frame is based on when the order is entered into our system. We are open M-F 9am-5pm CST. Orders placed after 3pm CST on Friday will be entered into our system the following Monday.
You will receive an email with tracking information when your order ships. The tracking information email will come from firstname.lastname@example.org and the subject line will be "xCarrier EMail Notification." Check your spam folder or junk folder if you haven't received the tracking email within one business day of placing your order.
Shipping to Canada
We no longer offer Free Ground Shipping to Canada. We recommend ordering from our Canadian distributor, Design Blanks. If you choose to order directly from our website, you will be responsible for all shipping costs, international duty fees, import fees and taxes.
Please see our Where To Buy page for distributors outside of the United States.
If there is not a distributor in your area, we can ship to virtually any address in the world. Please contact us for shipping options and pricing outside the USA and Canada. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
The IKONICS® Corporation, manufacturer of Ikonart®, guarantees its products are free from defects and will replace, without charge, any material shown to our satisfaction to be defective at the time of sale. We must be notified within 30 days of purchase of any defects. Materials are sold with the understanding that purchasers will independently determine the suitability of the materials for their purposes.
All returned products must be pre-approved by Ikonart® and have a Return Merchandise Authorization (RMA) number before any credit is given. To receive your RMA number, please contact us prior to returning the product.
Non-defective products must be returned up to 30 days of invoice date and will be charged a 20% restocking fee. Order returns will not be accepted past 30 days after the invoice date.
All products shipped back to Ikonart® must be reasonably packaged and display the RMA number on the outside of the package. Ikonart® products that were erroneously shipped or defective will be issued a RMA number and will not incur service or shipping charges.
Product returned to Ikonart® for testing must have a RMA number. If it is determined defective, IKONICS® will replace the product or issue appropriate credit. Products must be returned within 30 days of receiving an RMA number.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Warranty Claim Contact
To contact us for your RMA number, or if you have any other questions, please email our help desk at email@example.com.